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To successfully complete this qualification, they need to have the ability and the opportunity to demonstrate, recognisable management and leadership skills. Candidates will gain the confidence in decision making and the ability to introduce new systems and procedures in line with organisational quality standards.

Management level 3 (Certificate)


Providing leadership

Planning and implementing change

Lead meetings

Recruit and select colleagues

Managing a budget

Managing a project


They must provide leadership in their own area, have responsibility for their team and be able to work using their own initiative and adapt to different situations. Candidates must have excellant organistional skills, motivation, support team members and make improvements to existing practices.


Team Leading Level 2 (Certificate)


Build up effective working relationships                                           Encourage innovation within the team

Resolve customer service poblems

Allocate and monitor work in the team

Provide learning opportunities

Help team members address problems affecting their performance

Participate in meetings


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