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Certificate in introduction to the Contact Centre Industry


This will suit you if you want to work in a contact centre. You want to gain the practical skills and knowledge you need to work successfully as a contact centre operator.

Level 1 Contact Centre Industry

Course Content

Understand the Contact Centre Industry

Communication skills in a customer service environment

Principles of call handling skills

Call handling skills

Preparing to handle customer problems and complaints

The principles of sales

Personal attitudes for Contact centre employment

Interview skills/Job Search