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At this level candidates should have individual responsibility and initiative within their job role. They will develop customer relationships and present a good image of themselves and the organisation.

Customer Service level 2 (Certificate)

 Objectives:

Use and develop behavioural skills

Develop relationships with customers

Work as a team

Resolve customer service problems both proactively and reactively

Develop the candidates personal performance

Work with change by supporting customer service improvements

Customer Service

At this level candidates will have direct responsibility for others and have a fair amount independence. They will develop strong customer relationships and present a professional image of themselves and the organisation.

Customer Service level 3 (Diploma)

 Objectives:

 

Influence what happens at work

Suggest and make improvements

Excellent communication skills

Wide knowledge of what they need to do

Awareness of commercial or other pressures within the organisation

Plan and deliver improvements

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